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E-STORE POLICIES

Order Processing: We typically take 3-5 business days to process, formulate, manufacture, and ship out your order during peak times. This is because your paint is CUSTOM-MIXED for you and your vehicle. Selecting a faster shipping method does not guarantee a quicker manufacturing process.

Order Placement: In order to verify you are ordering the correct color for your vehicle you should place your order using the factory color code. Orders not placed in this manner, guessing the color, or using only the color name could cause you to receive the incorrect color. We cannot be responsible for colors ordered without the correct code unless advised or assisted by one of our customer service representatives. No returns or refunds will be given unless orders are placed using the OEM color code. Here is information on how to verify your vehicle’s color code. Find your color code in our touch up paint database and start placing your order.

Canceling an Order: All orders are custom made and filled on a per order basis. Once an order is placed, it cannot be canceled if the paint has already been made. If the order has not been made, it is possible to cancel.

Safety Precautions: Customers accept responsibility for using products in a safe and responsible manner. Exercise caution when using our products. Follow product instructions carefully. Keep paint and other paint products away from children. Dispose of paint products carefully respecting your local regulations. Use Personal protective equipment during application. Here’s what you should know about the dangers of inhaling aerosols. MSDS sheets are available for all products upon request.

Testing your color: It is very important to test your color after receiving it. It is the customer’s responsibility to test the color before application. Failure to verify a satisfactory match before use of the product could result in extensive cleanup work and re-repair. Be sure to test your paint on the enclosed test card, a business card, or any coated surface. Apply Basecoat and Clearcoat, following product instructions closely. Compare your card to your vehicle when done to verify color, gloss, and that you have an acceptable match.

Color Match Guarantee: We guarantee our paint to match any original factory color per OEM specifications. Please remember that the guarantee only applies to original factory paint. ALWAYS test the paint on the card provided, before applying it to your vehicle to ensure a blendable color match. If you are unsatisfied with our blendable color match, contact our customer service department (1-888-710-5192). Discuss the issue with them, then we will instruct you on how to begin the process of a remix request. If your vehicle is faded or oxidized, we will try to adjust the color to make it as close as possible.

"Hello there! I received the remix and it is a perfect match! I will recommend your business to anyone I come in contact with that needs you. Thank you. -MB"
(The color was a bit off on an older finish but I think we solved the problem quickly) "You are unbelievable. How much do I owe you? I will definitely recommend you. -The Best to You, Al"

Why your paint doesn’t match: There are several reasons your paint may not match correctly. You may have ordered the wrong color code. The vehicle may have been repainted at some point. The finish could be faded due to sunlight exposure and other natural elements. Your vehicle may be an uncommon variant of the standard factory color. It might also be that you received an order that was mixed incorrectly.

Customer errors when ordering: As stated in our “order placement” section, it is the customer’s responsibility to verify their color code is correct before ordering. If a customer makes a mistake by entering the wrong code or guessing at their color, their will be no refund or replacement paint given. In this instance a new order will need to be placed providing the correct color code. To ensure your order is correct, click here to find info on locating your color code. To find your touch up paint color in our database click here.

Return Instructions: Our customers are very important to us, and we will try our best to satisfy you with our products. All of our paint is produced on a made to order basis, and therefore no refunds will be given for those products. Other products may be returned less shipping and handling if they are unused and undamaged. Please approve any return of merchandise with our customer service department (1-888-710-5192) before sending anything back to us. We cannot accept returns for human application error such as failure to inspect the color match, forgetting to read the instructions, unintentional use of products, over ordering, under ordering, ordering the wrong color, because you changed your mind, you don’t need the order after all, or because you sold the car before you received your products. There is a 60 day limitation from the date of order to remix paint or return non made-to-order products.

UPS Shipping: We currently offer UPS ground shipping to 48 states and Canada. UPS SurePost is another option which will reduce shipping costs at the expense of longer transit times. Next Day Air Saver, 2nd Day Air, and 3rd Day is available for select products in the USA. 2oz touch up bottles, aerosol spray paint, pint or quart containers of paint, or other ORM-D products are restricted to ground delivery. Ground Shipments to Canada will have a low flat rate brokerage fee of $10 on shipments under $200 Canadian plus any applicable Canadian duties and/or taxes. Shipments valued under $20 (Canadian) are exempt from brokerage and taxes.

United States Post Office: We offer first class and priority USPS shipping to all USA states and territories. We cannot ship ORM-D packages (spray paint, 2 oz touch up bottles, pint, and quart containers) to military APO addresses. Not all products qualify for USPS shipping options. 1/2 oz touch up bottles and paint pens are available for APO Military addresses.

Product Liability: Even though we’d like to, we cannot watch over you while you use our paint. Using our products means you acknowledge having tested them before application. We are not liable if you damage your car, so please be careful and use our video page here for help. AutomotiveTouchup liability for all claims shall not exceed the purchase price for the product.

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